convenience on your schedule
The Fitz cancellation and missed appointment policy
Cancellation Policies
Cancellation Policy
Thank you for choosing THE FITZ. We are committed to providing you with the highest level of service and treatment experience. In order to achieve these goals, we need your cooperation and your understanding of the payment policy. The following is a summary of our financial policy.
MISSED APPOINTMENTS/LATE CANCELLATIONS: Broken appointments represent a cost to us, to you and to other patients who could have been seen in the time set aside for you. Rescheduling and/or cancellations are requested no less than 24 hours prior to your appointment time during normal business hours. No Shows are defined as missing an appointment without calling to notify THE FITZ. Late Cancellations are defined as cancelling an appointment less than 24 hours prior to the scheduled appointment time. A $100 fee will be charged for all late cancellations or a first time no show. We do allow a 10-minute grace period for late arrivals. If you arrive more than 10 minutes after your appointment’s start time, the appointment may be canceled or rescheduled, and you will incur a $50 charge if your appointment is scheduled for 30 minutes or less, or a $100 charge if your appointment is scheduled for over 30 minutes.
COVID-19 POLICY: If you are cancelling due to symptoms of illness, please contact THE FITZ directly. We will make exceptions to cancellation fees during this time, but we will unable to rebook you for a minimum of 14 days from your originally scheduled appointment to keep you and our team safe